Refund & Return Policy
We want you to be completely happy with your Pagerme equipment. If something isn't right, here's how returns work.
30-Day Change-of-Mind Returns
You may return most products within 30 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in resalable condition with all accessories, cables, chargers, and manuals included.
To start a return, email us at qseegroup@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first.
- Return shipping for change-of-mind returns is paid by the customer.
- Once we receive and inspect the item, your refund is processed to your original payment method within 5 business days.
- Original shipping charges are non-refundable for change-of-mind returns.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery and we will make it right at no cost to you ā including return shipping. We will offer a replacement, repair, or full refund.
2-Year Warranty
Our paging and calling systems are covered by a 2-year warranty against manufacturing faults (GPS trackers carry a 24-month warranty). If a product develops a fault under normal use during the warranty period, contact us at qseegroup@gmail.com with your order details and a description of the fault. We will arrange repair or replacement. The warranty does not cover physical damage, water damage beyond the product's stated rating, misuse, or normal wear such as battery degradation.
Your Rights Under NZ Law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you are entitled to the remedies provided by law.
Contact
Email: qseegroup@gmail.com
Phone: 021 262 4414
We respond to all return and warranty enquiries within 1 business day.